Last updated: January 2026
Regelgrunnlag: The Contracts Act · The Consumer Purchase Act · The Right of Withdrawal Act
Applies to: All AlinDigital services
1. General
AlinDigital AS primarily provides digital services (web development, design, consulting). Since we deliver intangible services tailored to the individual customer, special rules apply compared to physical purchases.
All refunds and cancellations are handled in accordance with Norwegian law and agreed contract terms. We always strive for a fair solution.
2. Consumer customers – The Right of Withdrawal Act
For private individuals (consumer purchases), the Right of Withdrawal Act (2014) applies. As a rule, you have a 14-day right of withdrawal from the conclusion of the agreement.
Important exception: If the work has begun with your explicit consent before the withdrawal period expires, and you were informed that the right of withdrawal lapses, you lose the right of withdrawal, cf. Section 22 (a) of the Right of Withdrawal Act. We always obtain written confirmation of this.
- Withdrawal form is available on request
- Deadline: 14 days from date of appointment
- Report to: alindigital.info@gmail.com
Cf. Sections 3, 18–22 of the Right of Withdrawal Act
3. Corporate (B2B) customers
For business customers, the Right of Withdrawal Act does not apply. Cancellation and refunds are regulated by the signed contract and contract law. Standard B2B cancellation policy:
- Cancellation before the start of the project: Fully refunded minus administration fee NOK 1,500 excl. VAT
- Cancellation in the design phase (phase 1): 30% of the total is retained (covers work performed)
- Cancellation in the development phase (phase 2): 60% of the total sum is retained
- Cancellation after delivery: No refunds. The customer owns what has been delivered.
Cf. Sections 52–55 of the Contracts Act and Sections 52–55 of the Sale of Goods Act (where analogous)
4. Monthly subscription and operating services
Ongoing services (hosting, operation, maintenance) are billed monthly:
- Termination with 30 days’ written notice by e-mail
- Prepaid periods are not refundable, but the service is provided for the rest of the period
- No binding period unless otherwise agreed
- In case of downtime of more than 24 hours due to us: proportionate price reduction
5. Defects and complaints
If the delivered product has significant defects in relation to the agreed specification:
- Complaint deadline: 3 months after delivery (the Sale of Goods Act analogous to services)
- Procedure: Written complaint to post@alindigital.com with a description of the defect
- Remedy: We have the right and obligation to rectify defects within a reasonable time (normally 10 working days)
- Price reduction: If remedies are not possible, a proportionate price reduction may be demanded
- Elevation: In the event of material breach, the contract may be terminated pursuant to Section 36 of the Contracts Act
6. Force majeure
Neither party is responsible for any delay or non-performance caused by extraordinary circumstances beyond its reasonable control (force majeure), including natural disasters, pandemics, war, or governmental decisions. Such incidents must be notified in writing without undue delay.
7. Dispute resolution
Any disputes are sought to be resolved amicably. If this is not successful:
- Consumer customers: Can complain to the Consumer Authority or the Consumer Council
- Corporate customers: Disputes are settled by Bergen District Court, with Norwegian law as the choice of law
- Alternatively, the parties can agree on mediation through Mediasentralen
Cf. the Dispute Act, the Consumer Complaints Act and the Consumer Authority’s guidelines
8. Refund Process
Approved refunds will be processed within 10 business days and refunded to the original payment method. We will send a receipt by e-mail. Any transaction fees will be covered by us.
9. Contact regarding refunds
📧 support@ailndigital.com· Reply within 2 working days.